CRM & Sales Apps FAQ

What CRM should I use for my Shopify store?

For most Shopify stores: Start with HubSpot's free CRM - it offers unlimited users, up to 1 million contacts, and deep Shopify integration at no cost. HubSpot provides deal tracking, contact management, and email integration without any monthly fees. Once you grow beyond basic needs, consider Pipedrive for sales-focused features or Salesforce for enterprise capabilities.

Which CRM is best for small Shopify businesses?

Zoho CRM is ideal for small businesses on a budget. With a free plan for up to 3 users and paid plans starting at just $14/user/month, Zoho offers excellent value. It includes lead scoring, workflow automation, and multi-channel communication. Perfect for stores doing under $500K annually who need professional CRM features without enterprise pricing.

What's the most powerful sales CRM for scaling stores?

Pipedrive dominates sales pipeline management for growing stores. Its visual pipeline interface makes it easy to track deals from lead to close. With built-in calling, email tracking, and activity reminders, Pipedrive keeps your sales team focused on revenue-generating activities. Best for stores with dedicated sales teams closing high-value B2B or wholesale deals.

Do I really need a CRM for my Shopify store?

You need a CRM once you hit 100+ customers or $10K/month in revenue. At this point, spreadsheets and email become unmanageable. A CRM centralizes customer data, automates follow-ups, and reveals buying patterns. Without one, you're leaving money on the table through missed opportunities and poor customer retention. For deeper insights into customer behavior beyond CRM data, explore analytics tools like Kissmetrics and Mixpanel.

How much should I budget for CRM software?

Budget 1-2% of monthly revenue for CRM tools. For a $50,000/month store, that's $500-1,000 for CRM software. Start with free options like HubSpot, then upgrade as you grow. Most growing stores spend $200-500/month on CRM once they hit $100K+ monthly revenue. The ROI typically exceeds 10x through improved conversion and retention.

Which CRM has the best Shopify integration?

HubSpot and Pipedrive offer the deepest Shopify integrations. HubSpot syncs order data, creates contacts automatically, and tracks the complete customer journey. Pipedrive excels at turning Shopify data into actionable sales opportunities. Both update in real-time and require minimal setup. Choose HubSpot for marketing focus, Pipedrive for sales focus.