🔥 Bad Support Is Killing Your Conversions
Every frustrated customer leaves negative best reviews apps for Shopify that tank your ad performance and scare away future buyers. While you're drowning in support tickets across multiple platforms, competitors using Gorgias are turning support interactions into additional sales and building customer loyalty that scales.
Why Gorgias Destroys Generic Help Desks
After managing support for high-volume ecommerce brands, here's why Gorgias consistently outperforms traditional help desk software
Revenue-Driven Support
- Revenue attribution tracking shows which support interactions drive sales
- Instant discount and refund tools for agents to close deals
- Customer lifetime value visible during every interaction
- Upsell and cross-sell prompts based on purchase history
Deep Shopify Integration
- Complete order history visible without switching tabs
- Edit orders and process refunds directly from tickets
- Real-time inventory sync for accurate product information
- Customer data from Klaviyo, reviews, and other apps unified
AI-Powered Automation
- Smart intent detection routes tickets to the right agents
- Auto-generated responses for common questions
- Sentiment analysis prioritizes angry customers
- Macro templates with variables for personalized responses
Omnichannel Hub
- Email, chat, SMS, phone all in one unified inbox
- Social media management for Instagram and Facebook
- live chat widget with proactive messaging
- Voice calling system integrated with ticket history
Performance Analytics
- Agent performance tracking with response time metrics
- Customer satisfaction scores and feedback analysis
- Revenue impact reporting for support team ROI
- Ticket volume forecasting for staffing decisions
Workflow Optimization
- Custom ticket rules for automatic categorization
- SLA management with escalation alerts
- Team collaboration tools for complex issues
- Knowledge base integration for self-service options
✅ What We Love About Gorgias
- Native Shopify integration eliminates tab switching
- Revenue attribution proves support team ROI
- AI automation reduces repetitive work
- Omnichannel unified inbox improves efficiency
- Order management tools empower agents to act
- Detailed performance analytics for optimization
- Scalable pricing grows with your business
❌ Potential Drawbacks
- Higher pricing compared to basic help desks
- Learning curve for advanced features
- Shopify-focused less ideal for multi-platform
- Feature complexity can overwhelm small teams
- Setup time required for optimal configuration
How to Get Started with Gorgias
Follow this proven setup process to transform support into a revenue driver from day one
Connect Your Channels
Link your Shopify store, email accounts, and social media channels. Gorgias automatically imports your customer data and order history for unified support.
Set Up Automation Rules
Create ticket routing rules based on keywords, order status, and customer type. Configure auto-responses for common questions to reduce response times.
Create Response Templates
Build macros for frequent issues with personalization variables. Include discount codes and upsell opportunities to turn support into sales.
Train Your Team
Onboard agents on Gorgias features and revenue-focused support strategies. Set performance goals for response times and customer satisfaction.
Monitor and Optimize
Use analytics to identify bottlenecks and optimization opportunities. Track revenue attribution to demonstrate support team impact on business growth.
"Gorgias transformed our support from a cost center into a profit driver. We now generate $180,000+ monthly from support-driven sales, while response times dropped from 4 hours to 35 minutes. The ROI was immediate and massive."