Advanced ticketing, automation, and multi-channel support that scales with your business
Start Your Free 14-Day TrialYour support team is drowning in emails, chat messages, and social media complaints while customers wait hours for responses.
Without proper ticketing and automation, important customer issues slip through the cracks, leading to negative best reviews apps for Shopify and lost sales.
Meanwhile, you have no visibility into team performance or customer satisfaction trends to improve your service.
Among the best customer service apps for Shopify, Zendesk provides enterprise-grade tools that organize, automate, and optimize your support operations.
Transform scattered customer communications into a unified, efficient system with advanced ticketing, automation rules, and comprehensive reporting.
Trusted by thousands of growing Shopify stores to deliver professional customer service that scales with business growth.
Automatically organize customer inquiries into prioritized tickets with smart routing, SLA tracking, and collaboration tools for your team.
Set up rules and triggers to automatically assign tickets, send responses, and escalate urgent issues based on your business logic.
Track team performance, customer satisfaction scores, response times, and resolution rates with detailed reporting dashboards.
View customer order history, product details, and account information directly in ticket threads for complete context.
Manage email, chat, phone, social media, and help center inquiries from one unified agent workspace.
Create and maintain customer-facing help articles with built-in authoring tools and content management features.
Sign up for Zendesk's 14-day free trial and choose the plan that matches your team size and feature needs.
Connect Zendesk to your Shopify store through the dedicated app to sync customer data and order information.
Set up your support email address, chat widget, and any additional communication channels you want to use.
Build triggers and automations to route tickets, set priorities, and automate common responses based on your workflow.
Get your support agents familiar with the Zendesk interface, ticket handling process, and customer information access.
Join thousands of growing Shopify stores using Zendesk to deliver professional, efficient customer support that drives satisfaction and loyalty.
Start Your Free Trial